Store Policies
Privacy
Little Tree Hugger does not sell, or share, your personal or order information to or with anyone. Information that we collect (such as address, etc) is solely used for shipping purposes and/or to contact you regarding your purchases or upcoming promotions.
Ordering
All orders can be placed:
Payment Options
Sales Tax
As a registered business with Canada Revenue Agency (CRA), we are required to charge the GST on all purchases and remit this money to the federal government. Orders in New Brunswick, Nova Scotia and Newfoundland and Labrador are subject to the HST.
Packaging/Receipts
As an environmentally-friendly company, Little Tree Hugger tries to reduce, reuse and recycle when and where we can. You may receive your order in a cracker or cereal box etc. . .but rest assured, you will be getting your diapers and not crackers or cereal. Only recycled packing material that cannot damage your products will be used. In order to save a tree, we do not include a packing slip or invoice with your order. After placing your order, you will receive a confirmation email which is considered your receipt. Please save this for your records, should you require an exchange or return in the future.
Shipping/Delivery
Little Tree Hugger does not sell, or share, your personal or order information to or with anyone. Information that we collect (such as address, etc) is solely used for shipping purposes and/or to contact you regarding your purchases or upcoming promotions.
Ordering
All orders can be placed:
- Online (simplest & most efficient): www.littletreehugger.ca
- Email: littletreehugger@live.ca
*note: special orders need to be placed by email. - Phone
(506) 471-9870 -Eastern Canada (ON, QC, NB, PE, NS & NL)
(780) 266-3931 -Western & Northern Canada (MB, SK, AB, BC, NT, NU & YT)
Payment Options
- Cash (local in-person service only)
- PayPal (MasterCard, VISA, Discovery Card, American Express, & account transfers)
Q: What is PayPal?
A: PayPal is like an online bank. You can choose to pay using your credit card, debit card, bank account, or PayPal balance. PayPal allows you to make secure purchases without revealing your credit card number or financial information to Little Tree Hugger. You don't need a PayPal account to use the service. When at check out, select Pay Pal as your form of payment. Proceed as normal, at the end of the paying process, you will be asked if you want to save your information or return to merchant. If you do not wish to sign up for a free Pay Pal account, simply press "return to merchant." The transaction is safe and secure!
Sales Tax
As a registered business with Canada Revenue Agency (CRA), we are required to charge the GST on all purchases and remit this money to the federal government. Orders in New Brunswick, Nova Scotia and Newfoundland and Labrador are subject to the HST.
Packaging/Receipts
As an environmentally-friendly company, Little Tree Hugger tries to reduce, reuse and recycle when and where we can. You may receive your order in a cracker or cereal box etc. . .but rest assured, you will be getting your diapers and not crackers or cereal. Only recycled packing material that cannot damage your products will be used. In order to save a tree, we do not include a packing slip or invoice with your order. After placing your order, you will receive a confirmation email which is considered your receipt. Please save this for your records, should you require an exchange or return in the future.
Shipping/Delivery
- Canada:
Within Canada we offer free shipping on orders over $200.00Cdn (before taxes and shipping). Orders that are less than $200.00Cdn will be shipped within Canada at these rates:
$0-$99.9Cdn = $8.88Cdn
$100 - $199.99 Cdn = $12.00Cdn
We ship via Canada Post and always include insurance and a tracking number. Delivery in Canada can range between 2 - 10 business days. If you need your order sooner, please contact Little Tree Hugger for shipping options/prices.
**please note remote areas of Northern Canada (inc. NT, YT, NU and Labrador) may be subject in additional shipping fees as per Canada Posts' usual shipping rates. Feel free to contact Little Tree Hugger to verify shipping charges prior to ordering. - International:
Shipping to the continental USA is available as of July 1,2009.
We offer free shipping on orders over $200.00Cdn (before shipping). Orders that are less than $200.00Cdn at these rates:
$0-$99.99 Cdn = $16.75Cdn
$100 - $199.99 Cdn = $25.00Cdn
We ship via Canada Post and and we offer insurance valued at $100Cdn included in your shipping rate. If you would like additional insurance coverage it is available for $1.20Cdn/per $100 of coverage and you need to advise us of this before we ship your parcel. Delivery to the continental USA can range between 12 - 14 business days. Please note that the customer is responsible for any additional fees such as duty or brokerage fees etc, and Little Tree Hugger is not.
Feel free to contact Little Tree Hugger if you require a shipping quote for another country. - Local Delivery and Pick-Up:
Local delivery/ pick-up of your items may be available. Please contact Little Tree Hugger to inquire as to what areas are covered for local delivery.
Sale Pricing After Purchase
If a specific product is reduced in price within 1 week (7 days) of your purchase we will issue a store credit for the difference if you contact us to bring the matter to our attention (unless prohibited by a supplier). Store credit will be issued as a discount code which can be used online for your next purchase. This does not apply to special offers or total order sales that are launched after your purchase date.
Returns
We test our products ourselves and are confident enough to stand behind them with a money back guarantee. You may return your unused item for any reason within 30 days of purchase for an exchange or refund. The returning item must be unused, unwashed, with attached tags and/or packaging and must be free of odours (inc. smoke and perfume). Little Tree Hugger is not responsible for any costs of returning an item, unless it is due to our error. Any items that were shipped via free shipping will have the actual shipping costs deducted from the refund upon return. Before returning any items, please contact Little Tree Hugger. Items returned without advance authorization will not be accepted.
Warranties
Most products we carry have some type of manufactures warranty. In most cases the warranties cover defects such as loose/improper stiching and/or damaged snaps/zippers. Things such as staining, leaking due to improper care of diapers/covers etc. are not covered under most warranties. The customer, not the manufacturers or Little Tree Hugger, is responsible for the cost to return the diaper for evaluation/repair/or replacement. It is at the manufacturers discretion of how to remedy the problem with the product. All manufacturers usually require a copy of your receipt when handling a problem covered by their warranty, so please retain a copy. Also, it is important to ensure you are following the manufacturs laundering and care recommendations; for some brands of diapers, failing to do so can void your warranty. If you have any questions, be sure you ask us in advance. If a problem is experienced, customers should contact Little Tree Hugger first, and we will provide you with the appropriate contact information for the manufacturer.
Please see the company specific information below and if you have further questions, please do not hesitate to ask us.
AMP: 60 days for sewing defects, 6 months for elastics and lifetime for snaps.
http://www.ampdiapers.com/static.php?page=Guarantee
Baby Kangas: 90 days on the fabric, elastic, zipper and workmanship; lifetime warranty on the snaps.
http://www.babykangas.com/products.html
Bummis: 6 months.
http://www.bummis.com/ca/en/bummis-warranty.php
BumGenius: 1 year.
http://www.bumgenius.com/help.php
*Please note that when going to Cotton Babies website to report a warranty problem, only American address options show-up in their pop-up boxes. Simply add your Canadian mailing address in the comments box instead. To make a return see the website: http://www.cottonbabies.com/info.php#returns
Fuzzi Bunz: 60 days for sewing/workmanship; 18 months for snaps; lifetime replacement of elastics.
http://www.fuzzibunz.com/faq.php
Gabby's:
Happy Heinys & Stacinator: 90 days.
http://www.happyheinys.com/warranty.php
JamTots: 90 days on the fabric, elastic, zipper and workmanship.
http://www.totwearhouse.com/warranty.html
LittleStar:
Maple Sugar Designs: 90 days.
Monkey Doodlez: 30 days.
SmileyCroc: 30 days.
http://www.smileycroc.blogspot.com/
Thirsties: 90 days.
http://thirstiesbaby.com/policies.htm
NEW! Customer Referral Program (starts June 1, 2010)
As a way to thank you for all the great things you say about us and the referrals that you make to your friends, families and colleagues etc., we'd like to offer you 5% off your next purchase! When you refer a friend or familiy member etc. to us, who makes a purchase, we'll issue a 5% coupon to you for your next purchase at Little Tree Hugger.
The Fine Print:
1. It is the onus of the original customer or the new customer to inform us of the referral either before or at the time of purchase. Notification of referrals made after the purchase will not qualify for the 5% coupon.
2. An electronic gift coupon worth 5% off your next purchase will be issued after the referred customer makes a purchase.
3. The 5% gift coupon can not be combined with other discounts, special promotions etc.
Thanks!
Families with Multiples Program (starts May 1, 2010)
Congratulations! Multiples bring not only added joy and excitement, but also added expenses. With that in mind, we offer a rebate program to help you save a little money (see tier below). Proof of a multiple birth/pregnancy is required to obtain the rebate gift card. The gift card will be issued after a purchase is made and it can be used for future purchases. It can not be combined with other discounts, special promotions etc. Tier amounts are based on the subtotal prior to taxes and/or shipping. If you are a family with multiples and wish to take advantage of this offer, please feel free to call us or email us (see the contact us section).
Spend $250. . .get a $30 gift card
Spend $350. . .get a $40 gift card
Spend $450. . .get a $55 gift card
Spend $550. . .get a $65 gift card
Spend $650. . .get a $80 gift card
Spend $750. . .get a $90 gift card
Spend $850. . .get a $100 gift card
Spend $950. . .get a $115 gift card
*** All policies are subject to change at anytime. If a policy is changed, the revised information will be posted on this website and be effective immediately.***
